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When you open an account with jili11, you share certain personal details with us — and we take that seriously. This policy explains exactly what we collect, why we collect it, and how you can review or change it, with access subject to your local law and eligible regions.
We collect information you provide directly — your name, contact details and account credentials — when you register or update your profile. When you fund your account using Nagad or Upay, the wallet transaction reference is recorded on our side as part of your deposit history; we do not store your full wallet PIN or password. We also collect device and session data automatically: the type of device you use, browser session identifiers and pages visited within the lobby. This helps us keep your session stable and detect unusual access patterns. Cookies are used to remember your login state and language preference; you can manage cookie settings through your browser at any time. We do not sell your personal data to third parties. Where we share data — for example, with payment processors handling your Nagad or Upay transaction — it is limited to what is necessary to complete that specific action. Data retention periods follow applicable requirements in the regions where our service is available. If you have questions about any specific data point we hold, reach out through the contact paths listed in the support section below.
Wallet reference numbers from Nagad transfers are logged in your account history. Your Nagad PIN is never visible to us or stored on our servers.
Upay deposit references appear in your transaction log. We use this only to match your account credit — no further wallet access is held or requested.
Each login session generates a secure identifier tied to your device. This lets us detect if someone else attempts access from an unrecognised location.
Cookies manage your login state and lobby preferences. You adjust or clear them in your browser settings without contacting support.
Not every data interaction you have while using jili11 falls under this single document. Some areas are handled by separate terms or by third-party services entirely. Knowing the boundary helps you understand who is responsible for each type of data.
Everything tied to your jili11 account — registration details, login history, password resets and profile changes — falls fully within this policy. You can review and correct this data by going to your account settings after login.
The transaction reference we receive from Nagad or Upay is covered here. However, how those wallet providers handle their own records is governed by their own privacy terms — not ours.
Your in-lobby activity — which game rooms you open, session duration and bet history — is recorded within your account and covered by this policy. This data is used only for account management and any dispute resolution.
If you follow a link from our lobby to an external site or a studio's own portal, that site operates under its own privacy rules. We are not responsible for data practices outside the jili11 domain.
You are not a passive subject of this policy — you have real actions available to you. The most direct route for most requests is your account dashboard, which shows your current profile details, transaction history and session log after you log in. If something looks wrong — a name spelled incorrectly, a contact number that needs updating — you can edit it directly in your profile settings without contacting us first. For data you cannot edit yourself, or if you want to ask what specific records we hold on your account, you can raise a written request through our support channel. We respond to data queries in the order they arrive. If you want to close your account and request deletion of your personal records, that process also starts through support — we will confirm the steps and what data is retained for legal or transaction audit purposes before proceeding. Availability of these rights may depend on local law and the eligible region your account is registered under.
Log in and open your account dashboard. Your profile details, deposit history and session activity are visible there. No support request is needed to view them.
Most profile fields — contact number, display name, preferred language — can be updated directly in account settings. Changes take effect immediately on save.
If you want to know exactly what we hold on your account, or if you believe something is inaccurate and cannot edit it yourself, contact us through the support page. Include your registered contact detail so we can verify identity.
Account closure and data deletion requests are handled by our support team. We confirm which data is retained for transaction audit and legal requirements before completing the process.
If you have a question about this privacy policy — or about the specific data we hold on your account — you can reach us through the channels below. For most account-level questions, the dashboard is the fastest starting point; support handles anything you cannot resolve there.
Open the chat icon from any page inside the lobby. Describe your data question and our team will respond. Verification of your account identity is required before we discuss any personal records.
Send a written data query to our support email address shown on the contact page. Include your registered account details so we can locate your record and respond accurately.
Log in and go to your account settings. Most profile data, transaction references and session history are visible there without needing to contact support at all.
Security practices around your account data are built into the platform rather than added as an afterthought. Sessions use encrypted connections, and your account credentials are stored in hashed form — we cannot see your password, only verify it. Cookie usage is limited to what is needed for your session state and lobby preferences. We do not run advertising cookies or share browsing behaviour with ad networks. If you want to understand the specific cookies active in your session, your browser's developer tools show them in real time. Retention of your data continues while your account is active and for a period afterward as required for transaction records. If your account is closed at your request, we will confirm in writing what is retained and for how long.
Every login session runs over an encrypted connection. Your credentials, wallet references and account activity are not transmitted in plain text at any point during your session.
We use session and preference cookies only — no advertising trackers. Your browser settings let you view, limit or clear them at any time without affecting your account record.
Account and transaction data is kept while your account is active. After closure, we retain only what is required for legal or audit purposes and confirm the details to you in writing.
When this policy changes in a material way, we post the updated version on this page and note the revision date at the top. Continuing to use your account after a change means you have seen the updated terms.
These are the questions we hear most often about how your data is handled, what rights you have and how to act on them. If your question is not here, reach out through live chat or email.
We record the transaction reference number that Nagad or Upay sends us when a deposit is confirmed. We do not store your wallet PIN, account password or any credential that would allow access to your mobile wallet. Your wallet security stays entirely with you and your wallet provider.
Log in and open your account dashboard. Your registered profile details, deposit and withdrawal history, and session log are all visible there. If you need a record of something not shown in the dashboard, contact support with your registered details and we will advise on the next step.
Yes. Most profile fields can be edited directly in account settings after login — contact number, display name and language preference update immediately on save. If a field is locked and you believe it holds incorrect information, raise a correction request through live chat or email support.
We share data only where it is necessary to complete a specific action — for example, a transaction reference is passed to the relevant payment processor to match your deposit. We do not sell personal data or pass it to advertising networks. Details of data-sharing arrangements are set out in the full policy text above.
When you request account closure through support, we confirm which records are deleted and which are retained. Transaction data is kept for a defined period to meet legal and audit requirements. We send you a written confirmation of what is held and for how long before the closure is finalised.
Access to jili11 and the applicability of this policy depend on your local law and whether your region is among the eligible areas we serve. If you are unsure whether access is permitted in your location, check the terms of service or consult local legal advice before creating an account.