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This page sets out the legal framework that governs your account and activity on jili11. Access to our platform depends on your local law and eligible region — read the terms below before you proceed.
jili11 operates subject to the laws of the jurisdiction under which it holds its authorisation. Your ability to open an account, place activity and move funds through Nagad or Upay depends entirely on whether such activity is permitted under the laws of your country or region. We do not confirm eligibility on your behalf — you carry the responsibility of checking whether access is lawful where you are located. By creating an account, you confirm that you have done this check and that you are of legal age in your jurisdiction. We may restrict or suspend access to your account if we determine that your region falls outside eligible zones, or if we receive instruction from a relevant authority to do so. Transactions made through Nagad, Upay, bKash or Rocket are subject to the terms of those payment services as well as our own wallet policy. Nothing on this page constitutes legal advice; if you are uncertain about your eligibility, consult a qualified legal professional in your jurisdiction. The current status of your account and any access restrictions applied to it will be shown inside your account dashboard after login.
Wallet transactions via Nagad are subject to both our account terms and Nagad's own service conditions.
Upay transfers operate under Upay's payment terms alongside our wallet policy — check both before transacting.
bKash deposits are processed under our payment policy; your bKash account terms remain separately applicable.
Rocket payments follow the same dual-terms structure — our wallet rules and Rocket's own service agreement apply together.
Our legal terms apply specifically to your account on jili11 — the actions you take, the content you access and the transactions you complete through our platform. Some areas fall outside the scope of this policy and are governed separately.
Covered by this policy. Account creation, login, suspension and closure are all governed by our terms. Eligibility depends on your local law and the region from which you access the platform.
Partially covered. We govern how funds move inside your jili11 wallet. The rules of Nagad, Upay, bKash or Rocket apply separately to the payment leg of any deposit or withdrawal you initiate.
Covered. Game content from studios including PlayStar, Joker and Microgaming is made available under our content licensing terms. We do not own the underlying game software — your use of it is subject to studio-level terms too.
Not covered by this policy. External links, payment processors and any service you use outside the jili11 platform are governed entirely by those third parties. We hold no responsibility for their policies or practices.
You have specific rights in relation to your account data and how we handle it. These rights are not automatic in every jurisdiction — their availability depends on local law — but where they apply, here is how you exercise them on jili11. To review your transaction history or account records, log in and navigate to the account dashboard; your wallet history and activity log are shown there directly. If any of your registered account details are incorrect — name, mobile number, linked payment method — you can request a correction by raising a support ticket through our live chat or email channel. For questions about how your data is held or used, address them through the legal contact path listed in the support section below. We aim to respond to formal account-data requests within a reasonable period, and we will confirm receipt when your message arrives. Do not share your login credentials while pursuing any of these requests.
Log in and open the account dashboard. Transaction history, wallet movements and activity logs are all visible there without contacting support.
Submit a correction request via live chat or email. Attach the relevant verification so our team can process the change against the right account.
Use the legal contact email listed in the support section. State your account reference and the specific policy point you are querying for a faster response.
Changes to linked payment methods — such as switching from bKash to Nagad — are handled through the wallet settings screen in your account. Follow the steps and verification fields shown there.
If you have a specific legal question, an account dispute or a data-related request, use the contact paths below. For general account help — wallet issues, transaction queries, login problems — live chat is the fastest route. Formal legal or compliance matters should come through email so we have a written record to work from.
Open the chat widget from any page on jili11 for account-level queries, wallet questions and general policy clarifications. Available directly from your logged-in account screen.
Send formal legal questions, data requests or account disputes to our support email. Include your registered account reference and a clear description of the issue so we can route it correctly.
Many policy-related actions — reviewing records, checking access status, updating wallet details — can be completed without contacting us. Log in and check the dashboard first.
We collect only the information needed to operate your wallet, verify your identity and process transactions through Nagad, Upay, bKash or Rocket. Data is retained for as long as your account is active and for any period required by applicable law after closure. Cookies are used on jili11 to maintain your session, remember your login state and understand how the lobby is navigated — you can manage cookie preferences through your browser settings. We do not sell account data to third parties. Access to your personal records is limited to authorised staff working on account, compliance or support functions. If you want to know what data we hold on your account, or if you want to request its deletion, contact us through the email channel above. Any deletion request will be assessed against our legal retention obligations before it is actioned.
Account and transaction records are kept for as long as required by applicable law. After account closure, data is held for the legally mandated retention period, then deleted.
Cookies on jili11 serve session management and navigation purposes. They do not store payment credentials. Manage your cookie preferences in your browser at any time.
Your account password and linked wallet — whether Nagad, bKash or Rocket — should never be shared. If you suspect unauthorised access, contact live chat immediately and change your credentials.
Submit a written request via email to ask what data we hold, to correct inaccurate records or to request deletion where law permits. We will confirm receipt and respond within a reasonable period.
These are the policy questions we receive most often from account holders in Bangladesh. If your question is not covered here, use the email contact path in the support section above.
Access depends on your local law and the eligible regions we operate in. We do not confirm legality on your behalf. Check whether online account-based gaming activity is permitted under Bangladesh law before you create or use an account.
We collect the registration details you submit — name, mobile number, payment method details — along with session and transaction data generated by your account activity. This data is used to operate your wallet and verify your identity.
Account and transaction records are retained for the period required by applicable law after closure. We do not hold data beyond that period. You can request details of our retention schedule by emailing our support team.
Send a written deletion request to our support email with your account reference. We will review it against our legal retention obligations — some records must be kept by law — and confirm what can be deleted and when.
The wallet leg of any transaction — how funds move inside your jili11 account — falls under our terms. The payment leg, processed through Nagad, bKash, Upay or Rocket, is also subject to those services' own terms. Both sets of terms apply simultaneously.
We may restrict or suspend access if your region falls outside eligible zones or if we receive a relevant authority instruction. You will be notified, and your account dashboard will show the current access status after login.